If you’ve purchased a web hosting plan and you have some inquiries connected to a specific function/feature, or if you have encountered some predicament and you need support, you should be able to touch base with the respective client support staff. All hosting providers use a ticketing system regardless of whether they provide other methods of contacting them aside from it or not, because the best way to resolve an issue most often is to submit a ticket. This type of communication renders the replies sent by both sides easy to follow and enables the customer service team representatives to escalate the case in case, for example, an administrator must intervene. Usually, the ticketing system is not directly linked to the hosting space and is part of the billing account, which means that you must use at least 2 separate accounts to contact the client service team and to actually administer the hosting space. Non-stop signing in and out of different accounts may often be a drag, not to mention the fact that it requires a long period of time for the majority of hosting providers to reply to the ticket requests themselves.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from us, you will never need to sign out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire web presence. You can swiftly access any trouble ticket while browsing your files or tweaking different account settings. The ticketing system is being closely monitored 24x7x365 by our technical support staff representatives and the response time is no more than 1 hour, but it rarely takes more than twenty minutes to receive support. Unlike some companies, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you want and ask for info in regards to any billing or technical issue. Moreover, you can read a selection of informative articles, which will help you fix the commonest challenges yourself.

Integrated Ticketing System in Semi-dedicated Servers

The trouble ticket system that we are using is integrated into the Hepsia Control Panel, which we have developed for our semi-dedicated servers, which implies that you won’t require an additional support platform to contact our client service team – you can do this on the spot if you confront an issue. Submitting a new ticket takes a few clicks of the mouse and tracking down an older one is equally simple. With our intelligent search functionality, you can quickly find any ticket that you have already opened. You can submit a ticket at any time as our client support engineers are working 24x7x365 and respond in less than one hour, although it seldom takes that much to get support. With the Hepsia Control Panel, you’ll have everything in one single location and you can just forget about signing in and out of two or more platforms to resolve a simple problem.