If you've ever had a cloud hosting account in the past or you have dealt with any other kind of online service, you probably know from your own experience that for a lot of things it is better to talk to a live person on the telephone instead of exchange tickets or email messages. In order to find out more about a specific service before you decide to order it or if something small-scale should be made, for instance, it'll be much easier and quicker to do it real-time. When you're able to talk with representatives by phone, it's also very likely that you're using the services of an actual web hosting supplier, not a reseller. The type of support that you will get by phone may differ between different suppliers - from general matters to experienced tech support. Typically the majority of providers will offer you pre-sales assistance and first level phone support, while more complicated tech matters are managed via electronic mail or tickets.

Phone Support in Cloud Hosting

If you choose to employ one of our cloud hosting, you can get in touch with our support team via phone for 14 hrs every day. We can help you choose the proper package for your websites as we believe that it's better to discuss such issues with a live person. If you already own an account, we can help you with your sales/billing questions and general matters, even with some technical situations that do not need a lot of time or escalation to a system administrator since it will be more appropriate to open a ticket for time-consuming matters and have all the communication in a single place. We have phone numbers in the US, Great Britain and Australia, so you'll be able to call the one you prefer and talk with our agents.

Phone Support in Semi-dedicated Servers

The support services forall of the semi-dedicated server plans that we supply feature real-time phone support for fourteen hours daily. In case you hesitate which plan is suitable for your web sites, you would like to learn more about a package's features or you need any other kind of information about our services, you can call any of the local phone numbers which we have in the United States, the United Kingdom and Australia and our support representatives will assist you. In case you currently have an account, you'll be able to contact us about sales and general issues, although we're often able to assist with a variety of tech issues as well. For strictly technical problems you need to employ our integrated ticketing system where the conversation between you and our technical support crew will be in one place, which is the best option if your problem can take additional time to be taken care of or it has to be escalated to our system administrators.