In case you’re a website owner, a problem can always emerge and it does not automatically have to be related to the hosting service itself. For example, something could go wrong when you bring an Internet application up to date or some crucial content can be modified or erased by chance. Regardless of what the nature of the problem may be, you will need to contact the help desk support team and request them to retrieve a backup or to help you solve the problem that you’re confronting. How quickly they’ll do this will predetermine the span of time that your sites will be inaccessible. For certain websites such as social networking websites or Internet shops, a protracted downtime duration too often means lost customers and money. For this reason, it is important for you to use the services of a hosting company that offers not only a very good client support service, but also a prompt one.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from our company, you can just forget about waiting around for hours and hours on end, or even all day, to receive an answer to an e-mail or a trouble ticket. No matter when you contact us, we’ll lend you a hand within less than 60 minutes with any technical or sales enquiries that you may have. In fact, our real reaction time hardly ever surpasses twenty-thirty minutes. Since we are working 24-7, you’ll always obtain assistance in a well-timed manner and we are aware of exactly how vital this is in the electronic age. Shortly after you contact us, we’ll answer your inquiries. If you experience any technical difficulty, we will resolve it on your behalf, or we’ll give you all the required information in case there’s something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

Since we know exactly how vital it is to obtain well-timed help, we guarantee that you will never need to wait around for more than an hour to get a reply to any support ticket that you send via your semi-dedicated server Control Panel. As a matter of fact, you’ll rarely have to wait for more than twenty to thirty minutes and this is valid for any query regardless of what its nature is – technical, general or billing. Plus, our tech and client support team is on duty around the clock, which is why even in case you post a ticket during public holidays, you will invariably receive an immediate reply, which will contain the answer to a query, the solution to a complication or the information required to solve an issue yourself – in case there’s something that you need to do on your end. If you use our services, you will never need to spend a whole day waiting for an answer like you would with other providers.