One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting from our company, you can just forget about waiting around for hours and hours on end, or even all day, to receive an answer to an e-mail or a trouble ticket. No matter when you contact us, we’ll lend you a hand within less than 60 minutes with any technical or sales enquiries that you may have. In fact, our real reaction time hardly ever surpasses twenty-thirty minutes. Since we are working 24-7, you’ll always obtain assistance in a well-timed manner and we are aware of exactly how vital this is in the electronic age. Shortly after you contact us, we’ll answer your inquiries. If you experience any technical difficulty, we will resolve it on your behalf, or we’ll give you all the required information in case there’s something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
Since we know exactly how vital it is to obtain well-timed help, we guarantee that you will never need to wait around for more than an hour to get a reply to any support ticket that you send via your semi-dedicated server Control Panel. As a matter of fact, you’ll rarely have to wait for more than twenty to thirty minutes and this is valid for any query regardless of what its nature is – technical, general or billing. Plus, our tech and client support team is on duty around the clock, which is why even in case you post a ticket during public holidays, you will invariably receive an immediate reply, which will contain the answer to a query, the solution to a complication or the information required to solve an issue yourself – in case there’s something that you need to do on your end. If you use our services, you will never need to spend a whole day waiting for an answer like you would with other providers.