Live Chat Support

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A live chat is a real-time method of communication between a website hosting company's support team and its customers. It's an efficient method to get some information about the hosting services or have some problem resolved since you are talking to a live agent. The benefits of using a live chat service instead of calling or opening a support ticket are the low possibility of mistakes at the time you exchange information such as usernames or domain names, the more rapid response time since the communication is real-time as well as the fact that you don't need to stay on the chat all the time - you can do something else while the agent examines the issue in question. Furthermore, you're able to be a part of a live chat room from any kind of computer which is connected to the web, avoiding the telephone charges that you will need to pay when you are calling to another country.

Live Chat Support in Cloud Hosting

As we acknowledge the fact that numerous troubles can be resolved if you speak with a live person, we provide a live chat service for all of our prospective and active customers. The chat is accessible every day and our customer support agents will help you with a wide range of questions and situations. In case you aren't our client yet, you'll be able to find out more about our cloud hosting plans and the hosting environment in general so as to make sure that your web sites will work efficiently on our servers. In case you already have an account and you've got some questions or you encounter any issues with any of our services, you can get in touch with us through the live chat and we will provide you with the necessary details or help you troubleshoot the problem. You'll have to open a trouble ticket for specific troubles that need longer time or the assistance of a sysadmin, still for a variety of standard issues you can receive help on the spot.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we offer is accessible every day, even on holidays and weekends. It is one of the best ways to find out more information about our semi-dedicated servers in case you don't have an account yet or to have an issue resolved in case you are a client and our customer care agents will help you promptly regardless of the time of the day you join the chat. If you're hestitating which plan is more suitable for your web sites, if you need advice whether you need a specific upgrade and how to order it or if you have difficulties installing an e-mail account on your PC, you will be able to get in touch with us and we'll provide you with the required details without delay. The live chat is available even after our phone lines go off for the day, which means that if you have an account with us, you can rest assured that you will always get instant assistance with any kind of question or trouble that shows up.